TRAINING - MEDIATION SKILLS COURSE

With offices in Ottawa and Toronto

In this workshop participants learn how to structure an effective mediation process and the techniques mediators use to help parties achieve quick, cost effective and constructive resolutions. Here are some of the things covered in this workshop:

• Negotiation and negotiation theory as it applies to mediation (encompases the material covered in our Negotiation Course)
• Pre-mediation processes
• Setting the table
• Helping parties explain their perspective
• Exploring interests
• Identifying and exploring issues
• Generating options
• Helping parties select options
• Caucusing
• Closure
• Techniques for breaking log jams
• Dealing with challenging people, situations and dynamics
• Power imbalances
• Facing challenges to independence and neutrality
• Framing issues
• Reality testing
• The role of advisers (lawyers, the supervisor of a party in a workplace mediation etc...)
• Multi-party and multi-issue dynamics and techniques
• Reframing damaging statements
• Ethical issues
• Adapting the process to the circumstances of the parties and the dispute
• Adapting the process to situations where the mediator or facilitator is not neutral or independent (such as where a managers acts as a mediator or facilitator to resolve disputes between employees)

AVAILABILITY OF OUR COURSES

Our Mediation Skills Course is currently only offered to organizations as a customized in-house workshop. Please contact us to have one of our trainers design a customized mediation skills course that meets the specific needs of your organization.

Our Alternative Dispute Resolution (ADR) Course and our Advanced Alternative Dispute Resolution (ADR) Course, which are offered for individual general public registration, encompass all the material covered in our Mediation Skills Course and are together designed to give a broad introduction to mediation. The Alternative Dispute Resolution (ADR) Course provides an introduction to mediation. The Advanced Alternative Dispute Resolution (ADR) Course covers more advanced mediation skills, techniques and approaches.

For our course schedule - click here

For information about our lead trainers - Roger Beaudry and Joy Noonan - click here

For information about our approach to training - click here

Please contact us for more information.

Nos formations sont aussi offertes en français.
Our courses are also offered in French.